Help and assistance
Support
Guidance for getting help with the Dinn platform and Dinn Pharma Stock for ChatGPT.
Version in effect since September 14, 2026.
Unofficial translation, provided for convenience. The Portuguese (Brazil) version is the sole official, legally binding text; it governs in case of any conflict.
Access and connection
If your account, company, portfolio, or features do not appear as expected, contact your company's Dinn administrator or use the support channel defined in your contract. For Dinn Pharma Stock, indicate whether the problem occurred while connecting, authorizing, selecting the tool, or viewing the response.
How to report an issue
To speed up diagnosis, send through your contracted channel:
- approximate date, time, and time zone;
- the step where the problem occurred;
- error message and screenshot, when possible;
- company and expected business scope, without including credentials;
- expected result and observed result.
Data and availability
When reporting discrepancies, indicate the product, retail network, region, and displayed cutoff date. Observed and estimated values may have different nature and freshness. The team will verify behavior according to the scope and service level set out in your company's contract.
Privacy and security
To exercise data subject rights or contact the Data Protection Officer, write to vinicius.silva@diwe.com.br. For suspected unauthorized access or an incident, immediately use your contracted support channel and ask for it to be classified as a security incident.
Public information
See also the Terms of Use and the Privacy Policy. To learn about the product or request a demo, use the "Request a demo" button on the corporate website.